BAD CUSTOMER SERVICE

i REQUESTED FOR A REFUND ON THE 24TH OF JULY I WAS GIVEN A REFFENCE NUMBER *** AND THEN I CALLED ON THE 27 TO FIND OUT I SPOKE TO SOMEONE THEY TOLD IT WILL BE FINALISED BY THE 29TH OF JULY, I CALLED TODAY TO FOLLOW UP ON IT ( 28/07/2015) I SPOKE TO SLINDILE WHO SAYS THERE ARE'NT ANY DOCUMENTS, I SHOULD RESEND THE DOCUMENTS AGAIN. KIM SINGH THE MANAGER IS TELLING ME THERE IS NOTHING ON THE SYSTEM AND DID NOT SEND ANYTHING.<br> <br> THIS MUST BE RESOLVED, I GAVE WHAT YOU WANT WHY MUST IT STILL INCONVIENCE ME, IT YOUR PROCESS AND SYSTEM THAT ARE NOT MONITORED, I SENT THE DOCUMENTS TO THE EMAIL [Email Removed] WITH ***<br> <br> WHY IS IT NOT BEING DONE.<br> <br>