Bad customer service

I app**** for a loan online about 3 weeks ago and I was approved and the funds were also deposited into Myworld Account. I went to Mall of Africa branch 3 times to collect Myworld card and they couldn’t assist me due to my fingerprints not being readable and my cellphone number that they couldn’t pick up as it is not registered in their system, what’s funny is that at that time I was applying for a loan all the comms regarding the status of my loan were sent to the same cellphone number. A call was logged with IT and at first I was told that their turnaround time is 48hrs. After 48hrs has passed I went to the same branch again and I was now told that the IT department’s turnaround time is 21 days and therefore, if I need the funds urgently I should go to Home affairs to verify/ clear my fingerprints. I also contacted their call centre and I was told that unfortunately they cannot assist me and they referred me back to the branch. First of all I do not have a bank account with African Bank and I don’t understand why the funds were not deposited into my primary bank account from the word go as this would have been a simple process for both the customer and the Bank. Now I’m being sent from pillar to post as there is no one willing to assist me. I took this loan to fund the project that I have already started at home and that is now on stand still due to the incompetence of the bank.