Bad customer service

<p>I took out a loan with African Bank, than in 2015 my finances changed as I couldn't afford my premiums and because my employer was not paying us and the interest on my loan was to high.was rentrenched and had difficulties to do my payments. 2016 made arrangements with the AB collection department. Was paying up until January 2017 when I've sent my brother to do the payment and they said they never received the money but only found out on the 22/04/2017 from the sms that was from the lawyers.nobody contacted me, was not informed about the payment and that I have been handed over to the lawyers.</p> <p> </p> <p>I log a complain regarding that still waiting for them to help up until I've received an sms saying my issue has been resolved. Who resolved it coz I was never been contacted.</p> <p>I need someone to call me and explain and I want my account to be removed from the lawyers. I am no longer gonna call I have waisted more than R200 airtime calling. But not getting helped it about time I escalate this with the banking ombudsmen.</p>