Bad customer experience from so called Kyle Talbot.

I am so disappointed! I dialed *** calling African bank because I want to decrease my credit limit. What a horrible experience I spoke to 4 different people but my simple query was not resolved. I even asked to speak to senior people 2 times and was told they are not available. The guy that takes the cup in being rude calls himself Kyle Talbot if that's his real name and he is in the collections department. He refused to transfer me to the right department so I can decrease my credit limit, he refused to transfer me to his line manager instead he gave me a contact number *** to dial only to find that the number is not even an African bank number because he was so fed up by me asking to decrease my credit limit. Horrible bank, rude staff even now my simple query is not resolved.