Bad customer experience

Worst customer experience ever, did an application on the 22nd supporting documents Sent through, till to this date no calls or feedback call nor an SMS, I have since been calling daily consultants Just release or send the call back to the IVR that's how pathetic they are. No one seems to know what's going on TL named Shirley Mdluli promised a call back till now nothing. I wonder what the business invest in if leaders people who are in the forefront are not keeping to thier call of action. Everyone has different stories to tell on the application, at some point in was told to SMS offer till now offer still pending not to mention their authentication process. Yoh hai African bank