bad customer experience

On Monday I app**** for a CR Card which was approved and was only able to use it the following day, and on the same day I opened my world account to be able to transfer money from the cr card to the transactional account. The consultant that assisted me at the branch was so helpful and ensured that everything was working and advised that my world account will be blocked for about an hour or so then I'll transfer money from the credit card to my world account that was on Tuesday. The whole day on Tuesday I waited for the account to be unblocked around 20:00 pm when I checked the account was unblocked. I then transferred from the CR Card you approved for me to my world account. The account is still blocked. I spent the whole day yesterday calling your unhelpful call center department that not customer centric trying to get this thing sorted one of the call center agents I spoke to was so augmentative not even giving me a chance to explain what my issue was, instead he wanted me to listen to him telling me about your processes.

I sent to their customer experience mail box at 13:30 on Wednesday and it is 11:15am no1 has bothered to contact me. when you call the call centre they forever sending an authentication msg that never reach me. i really regret opening this account.