Bad communication.

I have no idea if you've changed the communication team or you no longer interested in your customers.

The whole day I spoke with your facebook team to no answer, called your called your call center and spend +R80 on airtime, requested to Chat on your website to no answer i even requested a call back.

i used to give high praises to your bank and brag about it to everyone to join you but now I'm losing trust in you and considering taking my business somewhere. if you're having high call volumes then communicating so that we know instead of just wasting my airtime.