Bad client service From African Bank

African bank has been putting arrears on my loan account and I have never missed a single payment. My beaurau shows 8 months of missed payment history but they have been debiting from my account every single month without fail. I even took them to Ombudsman and they sent me a letter saying that the error was resolved and the arrears were removed. Well, guess what, I received my loan account statement for October and it shows yet again that the account is in arrears. I sent them an email and there was no response. My vehicle finance application was denied because of this matter and everytime I call them they just say they will investigate and I should give them 7 days and they don't solve the problem. I have been going back and forth with them for over 5 months now and I am tired. The only solution right now is to just get money and settle this loan and close my account. This is terrible client service and I am tired of keeping quite.