Bad client service at African Bank

I sent money into an African Bank from Capitec Business account, I made an immediate payment and that was on the 26th of August 2024, The account owner has never received the money and it has been a full 3 weeks, Capitec Bank has checked on their side and the money was successfully sent to a correct account, while on the African Bank side they say the account was never active and they not assisting at all, one guy who called me from the African Bank said its my fault that i have send money to an inactive account, and I'm wondering how would I have known because i was given an account number, and the account holder was given a new card by the bank consultant.

I have provided everything that they needed but even today i haven't received my money which amounts to R30 000