Bad Client Service

<p>My loan account was in arrears last year 2016. I paid some of the arrears in January 2017. On the 03rd April 2017 i called African Bank to find out how much is the arrears amount outstanding? The consultant advised me that i only need to pay an ampunt of R250.00 to keep my acount up to date. I then instructed the consultant to debit R250.00 and update my account. On 13 June 2017 i got sms that my account is in arrears with an amount of R5800.00 and i was so suprised because all the time i was hoping that my account is sorted, i then spoke to the Team Leader who promised to investigate and listen to the conversation i had with the consultant? I had enough money when i phoned in April and i wanted to pay the arrears in full and today i don't have R5800 to update my account. African bank has damaged my credit record since April 2017 and I thought my ITC record is improving since i was assured that i don't have any arrears amount. I want African Bank to write off these arrears amount because of the consultant who was negligent and gave me the wrong information otherwise i will take these matter to the Ombudsman.</p>