RR
Rita R
1 reviews | Active since Jan 2021
01 Jul 2025, 11:13
Bad banking app
The bank in it self is good. Unfortunately their Banking app is the worst app I have ever used. Its pointless having a Banking app when it doesn't make banking convenient. Number one it takes for ever to log in. Number 2 you struggling to do a money send. 3 you can't buy electricity. It always trough an error. And this morning trying to log in. Some adds are covering my balance. I can't even see my balance? IT team please step up with a better version. I mean I have never struggled with capitec app and FNB this much
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
01 Jul 2025, 11:54Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply01 Jul 2025, 11:54
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
RR
Rita R's updateReviewer Update
01 Jul 2025, 13:26Thank you team for responding so quickly. My agent who assisted me on the phone is very professional and helpful. She deserves a raise. Unfortunately still struggling to retrieve the electricity token.
RR
Rita R's update01 Jul 2025, 13:26
Reviewer Update
Thank you team for responding so quickly. My agent who assisted me on the phone is very professional and helpful. She deserves a raise. Unfortunately still struggling to retrieve the electricity token.
African Bank's replyOfficial
01 Jul 2025, 13:52Hi Rita, I have escalated your concern to our internal team for the attention it deserves as we were unable to retrieve the token together. I will provide you with feedback as soon a received.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
***
African Bank's reply01 Jul 2025, 13:52
Official
Hi Rita, I have escalated your concern to our internal team for the attention it deserves as we were unable to retrieve the token together. I will provide you with feedback as soon a received.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
RR
Rita R's updateReviewer Update
02 Jul 2025, 16:14Hi guys. Please I am still waiting, I baught Electricity and can't retrieve my token even trough the app. It doesn't sms me the token. Yet the system shows its been deducted. My meter is beeping. I will in future not buy from the app. Its painful and absolutely an inconvenience.
RR
Rita R's update02 Jul 2025, 16:14
Reviewer Update
Hi guys. Please I am still waiting, I baught Electricity and can't retrieve my token even trough the app. It doesn't sms me the token. Yet the system shows its been deducted. My meter is beeping. I will in future not buy from the app. Its painful and absolutely an inconvenience.
African Bank's replyOfficial
03 Jul 2025, 10:53Hi Rita, I have contacted you and updated you on your query. I will share any feedback with you as soon as I receive it from the service provider.
Thank you for your patience.
Thank you for your patience.
African Bank's reply03 Jul 2025, 10:53
Official
Hi Rita, I have contacted you and updated you on your query. I will share any feedback with you as soon as I receive it from the service provider.
Thank you for your patience.
Thank you for your patience.