Bad Bank

I signed up for a Tax-Free Savings Account with African Bank and later found a bank account I never requested or needed, with monthly fees. I am certain I declined the MyWorld account prompt, yet it was opened anyway.

I tried to close it online. They promised a call that never came. I logged a complaint, missed their single call, and received no follow-up. Online support goes in circles and hides behind POPIA.

From day one, having an account I did not explicitly ask for has been a constant annoyance. I will go to a branch to close it. I want to keep my TFSA, but if these problems continue, I am done with this bank.

A huge mistake was made giving this bank a chance it doesn't deserve. Good rates don’t equal good service. This has been a hard lesson I have come to realize.