Bad bad service

Bad bad experience, I have 2 loans with African Bank which they made me take an in house credit life insurance now my company ended my contract and submitted my claim beginning of November but to date I keep getting funny calls demanding money and telling me to resend my documents, 5 times now I have resent, this company is taking people for a ride. I wouldn't advise anyone to take a loan with African bank I would have used my own credit insurance had I knew