Bad Attituide African Bank Callcannter no help

I had my morning start of bad, African Bank has not invested in training they call centre staff. I was behind in my payments and wanted to settle my account due. To cut to the chase, I managed to get the settlement amount that was given to me over the telephone by a consultant and confirmed the amount due over the website self service. I paid the amount on the 14 July and called them the next day and indeed my payment was reflecting and a letter of payment was issued 3days later (17 July 2015) Today I received an sms from lawyers saying I'm behind with payments???? Imagine, Like what? I don't follow? non the less I spoke with the debt collector and she said they received my file on the 17 July 2015 (This was after payment and paidup letter from African Bank) - I called African bank immediately and the lady was not nice she told me that its not her problem and I would need to deal with the matter with the lawyers. This lady was not interested in my concerns and proof I could of provided her with. I'm highly disappointed I've made payment and they didn't update they system now this is my problem. Please people never use this Bank as they are not customer focused.<br> characters left