tA
tim A

1 reviews | Active since Nov 2013

12 Aug 2016, 08:21

Bad attitude- Lucky mahlangu

<p>think you should be aware of the language that one of your employees is using at the eastrand mall branch. His identification is name lucky mahlangu. I was shocked to hear him repeatedly saying my loan application will be rejected before finishing applying, I couldn't believe my ears. He seemed to think it was funny. I don't know how many people he has offended, but I found it so offensive that I don't want to go into that part of the branch again.</p> <p> </p> <p>I personally feel he has no place interacting with the public when he lacks the most basic sense of propriety and kindness.</p>

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Replies (2)
African Bank
African Bank's reply12 Aug 2016, 11:07
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

***

tA
tim A's update15 Aug 2016, 08:06
Reviewer Update

I managed to go back to the branch and lucky has improved, and i got the best service from him. thank you