Bad attitude&bad service fromboth Agent&supervisor

I was unfairly treated by one of the agent and he did not want to listen to my situation,he instead referred me to the branch, and when I get to Vermulen branch in Pretoria, they did not help me and I then call the head office back and speak to Kgomotso who gave me different information as the previous agent. I then decide to escalate the matter to the supervisor by the name on Linda Nkosi, I sent her the email regarding my complaint and attached the necessary document and she never responded to my email since I sent it on the 2nd of October 2015. I have noticed that at African bank they only care about my money, they don't care about my situation. I have been a client at African for many many years and I don't think I deserve to be treated badly regardless of whether my account is in order or not. As the collection department like any other company they have to collect with respect. Extremely bad attitude and bad service.