BAD ATTITUDE - AFTER REPORTING TO OMBUDSMAN

After receiving bad service and reporting this to the ombudsman, Derek from Collections Dept. African Bank - *** - calls and is rude and arrogant. Keeps asking where Boksburg is while his area code is 011. When asking for his manger he stops talking on the phone, but can hear him talking and laughing in the back ground. He does not put you through to a manager - call just expires. When a complaint is laid with the ombudsman, one expects to be contacted by a competent person who is at least a manager.