Bad Attitude

I went to african bank Eastrand mall on 31/10/2015 and i received the most horrible attitude ever, i was there to fica and get my account into order, i was then put on the phone to change my banking detail and enquire about the status of my account...when i spoke to the gentleman on the phone i changed my banking details then enquired about the status of my credit card and the gentleman told me that all he sees is that my acc is up to date however the rest of the information should be asked at the branch, i then told him i thought i was put on the phone to ask all the questions the lady couldnt answer, however i told him it was fine and i ended the call... next thing i know this lady starts raising her voice and making hand gestures, telling me thats not the reason why she put me on the phone, and that she already did everything for me blah blah blah... fact is you dont speak to clients like they are your children, i felt disrespected and couldnt understand why she did not explain properly before she put me on the phone.