Backward processes

Terrible. I went to the Campus Square on 6th February to have my late mom's account closed and funds transferred to the Estate Late account, it now almost 5 months later and I have had no feedback. Today we went to the Cresta branch and the staff there told me there was no way for them to check the status of the request. What kind of bank has a process only via email and makes customers go the original place where they app**** for stuff. We then had to go to Campus Square only for the lady who assisted with the application to not be at work. She is the only person who apparently can let me know if there has been any further communication from the department that deals with this matter. At least the staff there was helpful and they communicated that they will contact me next week. Ridiculous process, make it that customers can directly communicate with the relevant parties cause this is absolute nonsense!