Back and fourth with no outcome

Once again I am here. After a full loan term I decided I will use African bank again, but once again there's issues?!?! The contract was done telephonic and all doc's was cleared and sent. The person that helped me said I don't have to go do biometrics. (This is after a month ago apparently they couldn't find biometrics for me at vangate mall however how did I manage to get the existing loan) then, we complete contract and I think everything is fine. I decide to go into the bank yesterday and they told me biometrics must be done but it's not loading (another problem) then the consultant tells me to wait 24hours and I have to come back but I must now bring updated documents (because of all the funny information each and every consultant gives me I must go get documents from scratch and I do not own a printer) I have no way of getting a payslip I emailed it and was told I must physically bring it. I will for the 6th time and 2nd mall 8 calls later now I have to go stand again in a LINE and MOST LIKELY GET TOLD I MUST WAIT. what is happening???? Does every consultant get different training ... ??? Why can't use just help me or tell me no u can't....