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neo M

1 reviews | Active since Aug 2013

22 May 2018, 09:40

BAAAAAAAAAAAAAAAAD SERVICE, *********** STAFF

IM AM REALLY GATVOL NOW OF THIS BANK,I WAS DEBITED ON THE 14TH OF MAY R300 AND GUGU FROM REFUNDS DEPARTMENT CALLED AND WE SOLVED IT, I RECEIVED MONEY IN MY ACCOUNT AGAIN ON THE 19TH OF MAY FOR AN EMERGENCY AND BEFORE I KNEW IT BOOOOM R1030 DEBITED FROM MY ACCOUNT AGAIN, UNFORTUNATELY IT WAS AFTER 4 ON A WEEKEND SO I COULD NOT GO TO MY BANK AND REVERSE IT. MY ****EN PROBLEM HERE IS MY DEBIT ORDER DATE IS THE 23RD, WHY THE HELL DOES AFRICAN BANK GO IN TO MY BANK ACCOUNT AT ANY DAY AND ANY TIME THEY ****EN FEEL LIKE. IT IS SUCH AN INCONVINIENCE, I MADE ARRANGMENTS WITH THE BANK WITH ON 2 DIFFERNT OCCASSIONS WITH 2 DIFFERENT PEOPLE AND TOLD THEM TO DEBIT ON THE 23RD WHICH IS MY PAY DAY. I ALSO ASKED GUGU FROM A SUPERVISOR FROM REFUNDS DEPARTMENT TO MAKE A NOTE ON MY ACCOUNT SO THAT OTHER DEPARTMENTS CAN SEE..MY DEBIR ORDER GOES OFF ON TEH 23RD...THIS BANK IS FULL OF A BUNCH OF INCOMEPETENT PEOPLE WHO ARE MAKING CONSUMERS LIFE A MESS..THIS I WILL TAKE FUTHER BEYOND THIS STAGE, I AM GOING TO GO THROUGH EVERY ROUTE I CAN FIND TO MAKE SURE I AS A CONSUMER MY RIGHTS ARE PRACTICED, AS CURRENTLY MY RIGHTS ARE BEING VIOLATED BY THIS BANK AND ITS *********** STAFF....

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Replies (2)
African Bank
African Bank's reply22 May 2018, 12:15
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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African Bank
African Bank's reply25 May 2018, 09:44
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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