SK
Sandiswa K
1 reviews | Active since Sept 2023
27 Nov 2025, 12:01
Ay.
Ay shame. App, not working. Can't make any transactions. Keeps giving an error code for the padt 4 hours.
Helpful (0)
Replies (15)0
Replies (15)
African Bank's replyOfficial
27 Nov 2025, 13:20Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply27 Nov 2025, 13:20
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
SK
Sandiswa K's updateReviewer Update
28 Nov 2025, 04:33The entire day yesterday the app was refusing to perform any transaction, was able to login using the internet but I cant on the app. Its a new account and I've tried to have ny card activated twice but on both counts the branch I go to always has an "issue" either its the system or the card issuing machine.
Call me on this number ***.
Call me on this number ***.
SK
Sandiswa K's update28 Nov 2025, 04:33
Reviewer Update
The entire day yesterday the app was refusing to perform any transaction, was able to login using the internet but I cant on the app. Its a new account and I've tried to have ny card activated twice but on both counts the branch I go to always has an "issue" either its the system or the card issuing machine.
Call me on this number ***.
Call me on this number ***.
African Bank's replyOfficial
28 Nov 2025, 10:59Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Nov 2025, 10:59
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
SK
Sandiswa K's updateReviewer Update
29 Nov 2025, 10:24Still haven't received any assistance. Tried calling the customer service line and waited over 5 mins for a consultant.
SK
Sandiswa K's update29 Nov 2025, 10:24
Reviewer Update
Still haven't received any assistance. Tried calling the customer service line and waited over 5 mins for a consultant.
African Bank's replyOfficial
29 Nov 2025, 11:15Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
We hope to talk to you soon.
African Bank's reply29 Nov 2025, 11:15
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
We hope to talk to you soon.
SK
Sandiswa K's updateReviewer Update
29 Nov 2025, 11:18I tried picking up the call now ans you hung up.
SK
Sandiswa K's update29 Nov 2025, 11:18
Reviewer Update
I tried picking up the call now ans you hung up.
SK
Sandiswa K's updateReviewer Update
29 Nov 2025, 11:19I've tried giving you a call but I never managed to speak to someone, im bombarded with the marketing voice overs.
SK
Sandiswa K's update29 Nov 2025, 11:19
Reviewer Update
I've tried giving you a call but I never managed to speak to someone, im bombarded with the marketing voice overs.
African Bank's replyOfficial
29 Nov 2025, 11:35We contacted you; however, you mentioned that you are not the one experiencing App issues. We requested to be connected to the customer with the issue, but the call was dropped. I tried to call you back; however, the call went straight to voicemail.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply29 Nov 2025, 11:35
Official
We contacted you; however, you mentioned that you are not the one experiencing App issues. We requested to be connected to the customer with the issue, but the call was dropped. I tried to call you back; however, the call went straight to voicemail.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
29 Nov 2025, 11:35I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply29 Nov 2025, 11:35
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
SK
Sandiswa K's updateReviewer Update
29 Nov 2025, 11:57Theres a hailstorm here I have network issues. If you had checked the prior replies I did attach the customer experiencing an issues number.
Here it is again.
***
Here it is again.
***
SK
Sandiswa K's update29 Nov 2025, 11:57
Reviewer Update
Theres a hailstorm here I have network issues. If you had checked the prior replies I did attach the customer experiencing an issues number.
Here it is again.
***
Here it is again.
***
African Bank's replyOfficial
29 Nov 2025, 12:04We would only be able to accept the details and help the account holder directly. This is in line with the Protection of Personal Information Act (POPI).
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply29 Nov 2025, 12:04
Official
We would only be able to accept the details and help the account holder directly. This is in line with the Protection of Personal Information Act (POPI).
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
SK
Sandiswa K's updateReviewer Update
29 Nov 2025, 14:32Thank you for calling. Im hoping to receive feedback promptly as to why I can't login nor perform any transactions.
SK
Sandiswa K's update29 Nov 2025, 14:32
Reviewer Update
Thank you for calling. Im hoping to receive feedback promptly as to why I can't login nor perform any transactions.
African Bank's replyOfficial
30 Nov 2025, 09:56I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply30 Nov 2025, 09:56
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
SK
Sandiswa K's updateReviewer Update
30 Nov 2025, 18:25Still awaiting feedback from IT department as to why i cant login nor perform transactions.
SK
Sandiswa K's update30 Nov 2025, 18:25
Reviewer Update
Still awaiting feedback from IT department as to why i cant login nor perform transactions.
African Bank's replyOfficial
01 Dec 2025, 08:45Thank you for your patience. Our IT team is still investigating the login and transaction issue on your profile. We’ll update you as soon as they provide feedback.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply01 Dec 2025, 08:45
Official
Thank you for your patience. Our IT team is still investigating the login and transaction issue on your profile. We’ll update you as soon as they provide feedback.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***