Avoid African Bank Mobile App at all costs

Item: African Bank
Rating: 1
Author: Julia T

Atrocious service after queries regarding their Lotto/Powerball App that malfunctioned, took money out of my husbands account for more than 10 transactions for every single purchase. Only one voucher issued but charged for multiple transactions on more than one occasion. Now they have locked his account, so he can't even receive any payments. Over R 2000 deducted and as pensioners we now can't even by food Waiting 14 days now

Helpful (0)

Replies (3)

African Bank's replyOfficial

05 Dec 2025, 17:16

Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.

Your African Bank Support Specialist team
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African Bank's reply05 Dec 2025, 17:16

Official

Julia T's updateReviewer Update

08 Dec 2025, 08:23

Still not resolved, we did the verification, but funds still not reversed. Don't have airtime to hold for another 30 minutes and WhatsApp doesn't work and you don't reply to ema

Julia T's update08 Dec 2025, 08:23

Reviewer Update

Still not resolved, we did the verification, but funds still not reversed. Don't have airtime to hold for another 30 minutes and WhatsApp doesn't work and you don't reply to ema

African Bank's replyOfficial

08 Dec 2025, 08:43

We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
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African Bank's reply08 Dec 2025, 08:43

Official