Authentication

Firstly your service is extremely bad I spoke to 10 different people the same day I was promised call backs immediately which never happened. According to your agents I have been approved for a loan but I cannot be authenticated due to having to go into the branch you requested that I authenticate myself but you telling me you can’t see which number is listed - how the **** did you manage to get hold of me telephonically but you can’t see which number I need to authenticate with. I will not recommend anyone to use African bank nor will I set foot at the branch for updates I work 6 days a week and don’t have the time to visit branches