jG
jacky G
1 reviews | Active since Jul 2011
24 Feb 2023, 07:53
Audatious reward should be renamed Atrocious Reward!!
If you run a rewards programme you should honour it - so tired of having to contact you SEVERAL times every month to claim my reward - now the 24th February and no reward for January - several friends have already given up on the rewards programme and don't bother - maybe that's your plan?
Helpful (0)
Replies (8)0
Replies (8)jG
jacky G's updateReviewer Update
24 Feb 2023, 08:53The response - go to a branch - 100klm trip for me - talk about passing the buck! Capitec I'm coming back to you!!
jG
jacky G's update24 Feb 2023, 08:53
Reviewer Update
The response - go to a branch - 100klm trip for me - talk about passing the buck! Capitec I'm coming back to you!!
jG
jacky G's updateReviewer Update
24 Feb 2023, 11:21Surely you can see from your reference number that David from your headoffice verified that on Monday!!
jG
jacky G's update24 Feb 2023, 11:21
Reviewer Update
Surely you can see from your reference number that David from your headoffice verified that on Monday!!
jG
jacky G's updateReviewer Update
28 Feb 2023, 13:24I don't think phoning at 7.16 on a Saturday morning is very business like. I have been into your Oudtshoorn branch this morning and spoke to Richard who then phoned, I have been told the reward problem will be escalated - but I was told that last Monday 20 February by your consultant David. I look forward to your reply
jG
jacky G's update28 Feb 2023, 13:24
Reviewer Update
I don't think phoning at 7.16 on a Saturday morning is very business like. I have been into your Oudtshoorn branch this morning and spoke to Richard who then phoned, I have been told the reward problem will be escalated - but I was told that last Monday 20 February by your consultant David. I look forward to your reply
African Bank's replyOfficial
28 Feb 2023, 13:42Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply28 Feb 2023, 13:42
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
jG
jacky G's updateReviewer Update
28 Feb 2023, 14:04Voucher arrived by email but validity is 17 Jan - 17 Feb - it's expired!!
jG
jacky G's update28 Feb 2023, 14:04
Reviewer Update
Voucher arrived by email but validity is 17 Jan - 17 Feb - it's expired!!
African Bank's replyOfficial
01 Mar 2023, 08:27Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply01 Mar 2023, 08:27
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
jG
jacky G's updateReviewer Update
02 Mar 2023, 08:07So glad I've got your full attention - received an sms yesterday :
African Bank: Your query *** has been resolved. If you have any questions, please get in touch with us on ***.
I think it's time to give up on you guys especially now you've reduced your my world account interest to 1.5%
I think it's time to give up on you guys especially now you've reduced your my world account interest to 1.5%
| ReplyForward
jG
jacky G's update02 Mar 2023, 08:07
Reviewer Update
So glad I've got your full attention - received an sms yesterday :
African Bank: Your query *** has been resolved. If you have any questions, please get in touch with us on ***.
I think it's time to give up on you guys especially now you've reduced your my world account interest to 1.5%
I think it's time to give up on you guys especially now you've reduced your my world account interest to 1.5%
| ReplyForward
African Bank's replyOfficial
02 Mar 2023, 10:34Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply02 Mar 2023, 10:34
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***