Attitude from consultant and poor service

Been to the Kuils River branch and have to say that's the worst service I've ever received. I couldn't withdraw or deposit money because the pin I registered wasn't working even though my online banking pin was similar with 1 less Character. Unfortunately I had the pleasure of meeting Shrek for the first time, (the moody consultant) try to make it seem like it's my fault even though my original pin wasn't working from the beginning. Every question you ask you get attitude and some sarcastic answer from the ogre. Please guys hire someone that actually wants to be there and someone positive not someone willing to give you a bad name for the sake of their mood swings.