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bongeka D
1 reviews | Active since Jul 2015
16 Oct 2025, 12:33
Atrocious services
I have app**** for a credit card and it was approved on the 14th but I have been sent from pillar to post on the finalization of the deal. On the app it says Debicheck authorization is unavailable, I went to a branch and came back with no solution. I have spent of R500 calling their call centre and being passed around like a ball. That time i have made a mistake of moving my salary to them and switching my debit orders. Been holding now for 30min for today's call
Helpful (0)
Replies (7)0
Replies (7)
African Bank's replyOfficial
16 Oct 2025, 14:24Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
African Bank's reply16 Oct 2025, 14:24
Official
Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
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bongeka D's updateReviewer Update
16 Oct 2025, 14:31Done
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bongeka D's update16 Oct 2025, 14:31
Reviewer Update
Done
African Bank's replyOfficial
16 Oct 2025, 14:39Thank you for respong to the SMS send for verification. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply16 Oct 2025, 14:39
Official
Thank you for respong to the SMS send for verification. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
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bongeka D's updateReviewer Update
17 Oct 2025, 07:07It’s now day 4 and I’m still waiting on African Bank to finalize my application. Yesterday I received a message claiming my query had been resolved yet absolutely nothing has been resolved on my end. This is not just disappointing, it’s disgraceful.
Your process promises resolution within 48 hours. We’re well past that. The lack of follow-through, transparency, and basic professionalism is shocking. I’ve been met with silence, false confirmations, and zero accountability. This level of incompetence and disregard for your customers is unacceptable.
I expect immediate action and a proper resolution today.
Your process promises resolution within 48 hours. We’re well past that. The lack of follow-through, transparency, and basic professionalism is shocking. I’ve been met with silence, false confirmations, and zero accountability. This level of incompetence and disregard for your customers is unacceptable.
I expect immediate action and a proper resolution today.
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bongeka D's update17 Oct 2025, 07:07
Reviewer Update
It’s now day 4 and I’m still waiting on African Bank to finalize my application. Yesterday I received a message claiming my query had been resolved yet absolutely nothing has been resolved on my end. This is not just disappointing, it’s disgraceful.
Your process promises resolution within 48 hours. We’re well past that. The lack of follow-through, transparency, and basic professionalism is shocking. I’ve been met with silence, false confirmations, and zero accountability. This level of incompetence and disregard for your customers is unacceptable.
I expect immediate action and a proper resolution today.
Your process promises resolution within 48 hours. We’re well past that. The lack of follow-through, transparency, and basic professionalism is shocking. I’ve been met with silence, false confirmations, and zero accountability. This level of incompetence and disregard for your customers is unacceptable.
I expect immediate action and a proper resolution today.
African Bank's replyOfficial
17 Oct 2025, 09:52Hi Bongeka, the SMS you have received is for Hello Peter acknowledgement. Once query is escalated to the relevant department we close it. I have send a follow up on our escalation and I will get back to you as soon as I receive feedback.
African Bank's reply17 Oct 2025, 09:52
Official
Hi Bongeka, the SMS you have received is for Hello Peter acknowledgement. Once query is escalated to the relevant department we close it. I have send a follow up on our escalation and I will get back to you as soon as I receive feedback.
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bongeka D's updateReviewer Update
17 Oct 2025, 10:00Please provide me with ETA, yesterday you promised to come back with feedback. Its another day today and you promising the same thing.
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bongeka D's update17 Oct 2025, 10:00
Reviewer Update
Please provide me with ETA, yesterday you promised to come back with feedback. Its another day today and you promising the same thing.
African Bank's replyOfficial
17 Oct 2025, 11:03I have received feedback advising that you can go in to the app and accept the debicheck again. Please advise once done.
African Bank's reply17 Oct 2025, 11:03
Official
I have received feedback advising that you can go in to the app and accept the debicheck again. Please advise once done.