NM
Ncebakazi M

1 reviews | Active since Dec 2010

07 Aug 2024, 12:50

Assistance with loan settlement

I called African bank wanting to negotiate a settlement amount. I told the consulted I no longer have job security and I was previously a permanent employee. The consultant told me the system does not show any settlement discount but he will call me by 10am to let me know how things went. I emphasised to him how important it is for me to settle this loan account with my last money than to default but I have not been assisted. I am able to settle the account with R90 000 so I can job hunt for permant employment without worrying about a default status on the account. Can you please assist with this? I do not know when I will secure a job that will enable me to afford the instalment and I am pleading to settle with this as I have been a loyal client.

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Replies (3)
African Bank
African Bank's reply07 Aug 2024, 13:05
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your Africanbank Support Specialist team
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NM
Ncebakazi M's update07 Aug 2024, 14:28
Reviewer Update
The consultant I spoke to dropped the phone while we were still talking. He advised me to pay R90 000 and make a payment arrangement for the remainder. My arguement was, how can I make the payment arrangement when i do not know when I will secure a permanent job and afford the instalment. I told him, I would rather use the R90 000 for something else then as I will be blacklisted either way regardless of my balance and the growing interest and charges monthly. I am really not happy with how I was treated and the fact that African bank would rather loose the R90 000 I was willing to pay and blacklist me instead of agreeing on a mutual settlement. For someone who has been a client for a long time this is really an insult and when I recover and have a job I would rather seek help somewhere else than African bank
African Bank
African Bank's reply07 Aug 2024, 14:38
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your Africanbank Support Specialist team
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