Assistance required

Dear HelloPeter,

I'm reaching out for assistance with my brother's credit card application at African Bank. Despite his successful application and receiving the card, he hasn't received the funds. My brother faces challenges with literacy, technical capabilities, and communicating in English, which makes it difficult for him to follow up on his application. hence, he requested me to assist him by calling on his behalf, however I told him I am not allowed but I advised him I will call and ask one of African bank consultant to call and assist him with his application

I humbly requested African Bank to assist him, but I was informed to tell him to download the app and track his status via it or call the bank himself, of which i indicated his challenges of using/downloading the app and calling the bank himself. All I am asking is for the consultant to contact him directly. I'm now appealing to HelloPeter to help facilitate this process.

Please could a Zulu-speaking consultant from African Bank contact my brother (ID No: ***, Contact Number: ***) to explain the status of his application and provide assistance where necessary? I would greatly appreciate your help in resolving this matter.

Thank you for your attention to this matter.