Arrogant and Rude supervisor Nellie Khumalo with *********** staff in the department

I sent an email on the 19th of January 2026 advising I moved from My Debt Hero to LA Debt and advised that my 1st debit order will run on the 1st of February so that LADebt can start contacting my debtor to put a payment structure in place which I can afford. The same day I send the email I received feedback that they have added the arrangement to my profile and yet I was bombarded daily with calls.

Today African bank submitted an unauthorized debit order from my bank account and this after they advised they accepted my arrangement.

This morning when I called, an *********** agent who continues to speak so soft and far away from the receiver said I need to send email and wait 5 working days for refund and this due to African bank incompetence and negligence!!!

After holding for 20 minutes she just muted the call and than cut the call.

I called back during my lunch break and insisted to speak to management and was transferred to her supervisor, an Arrogant and Rude supervisor Nellie Khumalo with continued to talk over me with no respect at all.

When I ask to speak to the manager due to her extreme rudeness she said he don't have a phone she can't transfer me and when I asked her if she can call him, conveniently he was not available.

I asked Nellie if she can email his details because I cant take call during working hours, so I can report her poor service as she did not allow me to explain my situation and needs without her interrupting me in an rude and arrogantly manner.

Up to this point she refused to provide me with the manager's info and this is the only way to bring it to the managers attention.