ARREARS THAT NO ONE CAN EXPLAIN- BUT AM GETTING CALLED EVERYDAY.

More than a month ago, i asked African Bank to do an Investigation on my account (loan) as my statement says i was in Arrears,

with countless call to African Bank none of the consultants at African Bank could tell me how i accumulated the arrears, African Banks knows nothing about customer service.

i cant even count the amount of emails i sent to them, without any response..

more that 2 weeks ago i got a call from someone from African Bank stating that i started accumulating the arrears 19 months ago when i received a call from African bank, who ever called me increased my installment with R28,00.. but this person didnt increase the installment on their system...

19 months later, the amount of Arrears accumulated to almost R1000,

my question to African bank was, if i agreed to the installment increase, i was it my responsibility to go to the Branch to pay the R28 every month? or the person that called should have increased the R28 on their system?

almost 2 months later, am not getting a proper response from African Bank, instead, am getting calls everyday, demanding that i pay the Arrears!!!...