IS
Itumeleng S

1 reviews | Active since Mar 2017

01 Mar 2017, 12:05

ARREARS CHARGED WRONGFULLY

<p>They charge you arrears when they deduct on your pay day how does that work or i lost the meaning of arrears?</p>

0
Replies (3)
African Bank
African Bank's reply02 Mar 2017, 16:47
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

***

Best regards,

IS
Itumeleng S's update08 Mar 2017, 13:25
Reviewer Update

There is no use swiftly responding to emails by saying customer care will contact us when the tollfree numbers are put so that we follow up and then when you do and ask whats captured you are told you were called and attempts failed when no attempts were done to contact you.

African Bank
African Bank's reply10 Mar 2017, 10:44
Official

Thank you for referring your concerns via Hello Peter.

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on

***.

Kind Regards

Contact Centre Support Team

***

Best regards,