ARREARS CALCULATED INCORRECTLY

i informed African Bank in 2014 to reduce my monthly installment for 1 month. I found months later than the reduction had been done permanently and had not been informed. I did not complain and just settled arrears amount in september and brought it to current. <br> <br> This month i noticed it was in arrears again but had not skipped a monthly payment. I went in to pay the extra portion that was exceeding the monthly installment after having paid debit order. The statement then changed to showing arrears to be the current portion only. <br> <br> Four days later i got an sms from African Bank informing me that i am in arrears by 30 days!! When i went to branch to query, i was reflected as such and told to contact Head Office. I emailed head office to no response. I then emailed the [Email Removed] address still to no response. <br> <br> It therefore came as non surprise to me to note that there is more one complaint of this nature on HelloPeter and if African Bank doesnt assist I will be forwarding this complaint to the Banking Ombudsman in 20 days as credit records are no playing matter.