Arrears calculated incorrectly

In 2013 I bought furniture through Geen and Richards and had a credit card from African Bank. I defaulted in 2013 and asked to have my installments increased so I can settle the arrears on both accounts. When the accounts were up to date I was told it is up to date and if I wanted to have my normal installments instated I could do so, which I did. Since then I have never defaulted and suddenly at the beginning of this year am getting calls that am in arrears. I wrote several emails and spoke to consultants who insisted the my account is in arrears. I see this even appears negatively on my credit profile. I am left with no choice but to consult the Ombudsman as the matter is not handled to my satisfaction. <br> <br> <br>