Approving loans online and declining them at the call centre

<p>I app**** online and was presented with a offer also I was sent a sms saying that caongraulations your loan was approved go to the bank with documents to finilise. A call centre agent phoned me minutes later doing a qoutation from their side which came back declined due to afforadbillty... Why does your systems differ i am very dissapointed and want this sorted before i report this to the banking ombudsman. I spoke to two agents and they coundt tell me what to do further as well did more than 2 online apps and all of them got the same offer. I am very disspointed that agents dont have the knowledge of their prodcuts and cannot give a answer to why the thing declined on their side but is approved online </p>