1 reviews | Active since Nov 2012
Approved over the phone - branch says no - waste!
This is the third time I have app****. First I needed to correct something on my credit report, I did and that is now fine, then I go to the branch reapply and declined again agent advises me to wait another few months I do. then I do an online application it says approved go to your nearest branch and again declined this time because I look like I cant afford it because they calculated my salary as commission only i had to then wait another month before we could try again. I then said I will rather give up, so I did and on Monday African Bank calls me and I said okay lets give it a shot we did the online application and again approved and the call centre agent said I must just go to nearest branch to finalise application and give in my original documents. I did that this morning I get there the agent completes an application and AGAIN no offers available WHY am I approved then declined? there is nothing on my credit report to decline me? PLEASE explain!
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
