App**** online on 8 November 2018, still no feedback or offer

I app**** online on Thursday 08 November 2018. I called servicedesk regarding my offer and was told everytime that i have to upload my documents which i did everyday. The latest feedback after I called on thursday 15 November( a week later) only after i called again was that my documents were received and sent for final contract. Why must i call to get feedback everyday. To date no one has contacted me. I declined an approved loan offer from fnb on friday because i was told to not take any loans as africanbank is currently busy with my apllication.what is happening at africanbank? are you guys dropping the ball allready?