tS
thula S
1 reviews | Active since Sept 2023
05 Sept 2023, 22:29
application overdue!!!
i'm appalled at how it has taken oven more than a week for african bank to process my loan application,yet i was told it would take 48hrs! i am even an existing client on their database (well paying ),the system has been saying "processing"and i have been to two different branches with no avail...they keep saying they do not know what the delay is!no accountabilty,terrible customer services,there is not even a dpt to escalate the matter to!i'm shocked when going through reviews that others' are waiting for months before even getting approved!i hope that won't be the case with my application!gpod grief!!!
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Replies (3)0
Replies (3)
African Bank's replyOfficial
06 Sept 2023, 10:10Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. I will call you again at 11:00 to check if network is better.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply06 Sept 2023, 10:10
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. I will call you again at 11:00 to check if network is better.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
tS
thula S's updateReviewer Update
08 Sept 2023, 15:29Good day
There is still no turn around time advised or feedback on my application! my exact concern has still not been escalated even after numerous calls to the contact centre,no follow up has been made,after receiving a call from a representative on tuesday -i was told that i could not be authenticated which baffles me as each time i call the company i am able to authenticate myself! this seems to be of no urgency to african bank client liaison is clearly nonexistent here and i am honestly very disappointed in the service,how can each time i call in -im told it's "still under verification"-no outcome non whatsover?is that even professional?aren't there departments that deal which such queries?i am on the brink of cancelling all affiliation with African Bank honestly.
There is still no turn around time advised or feedback on my application! my exact concern has still not been escalated even after numerous calls to the contact centre,no follow up has been made,after receiving a call from a representative on tuesday -i was told that i could not be authenticated which baffles me as each time i call the company i am able to authenticate myself! this seems to be of no urgency to african bank client liaison is clearly nonexistent here and i am honestly very disappointed in the service,how can each time i call in -im told it's "still under verification"-no outcome non whatsover?is that even professional?aren't there departments that deal which such queries?i am on the brink of cancelling all affiliation with African Bank honestly.
tS
thula S's update08 Sept 2023, 15:29
Reviewer Update
Good day
There is still no turn around time advised or feedback on my application! my exact concern has still not been escalated even after numerous calls to the contact centre,no follow up has been made,after receiving a call from a representative on tuesday -i was told that i could not be authenticated which baffles me as each time i call the company i am able to authenticate myself! this seems to be of no urgency to african bank client liaison is clearly nonexistent here and i am honestly very disappointed in the service,how can each time i call in -im told it's "still under verification"-no outcome non whatsover?is that even professional?aren't there departments that deal which such queries?i am on the brink of cancelling all affiliation with African Bank honestly.
There is still no turn around time advised or feedback on my application! my exact concern has still not been escalated even after numerous calls to the contact centre,no follow up has been made,after receiving a call from a representative on tuesday -i was told that i could not be authenticated which baffles me as each time i call the company i am able to authenticate myself! this seems to be of no urgency to african bank client liaison is clearly nonexistent here and i am honestly very disappointed in the service,how can each time i call in -im told it's "still under verification"-no outcome non whatsover?is that even professional?aren't there departments that deal which such queries?i am on the brink of cancelling all affiliation with African Bank honestly.
African Bank's replyOfficial
08 Sept 2023, 16:55Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply08 Sept 2023, 16:55
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***