Application Expired

Hi Guys<br> <br> I'm very disappointed by your service and your call centre's efficiency. I did the online application for credit (according to your records it was the 7th October). Technically that offer should have expired as I only went into your branch on the 17th October. I called the call centre and branch to find out about the progress of my application on the 21st October, to hear that you couldn't get a hold of my employer and required a letter confirming employment. Today I went to the branch to submit my confirmation of employment and the lady told me that my application has expired. It was never once communicated to me that at this stage in the application that it would expire. This is unacceptable as no one contacted me during the process and secondly the call centre agent could not find records of my application at the branch on the 17th.