Appauling service

25 September, I went to go pay my premium of R300 at the Branch in Greenacres. The manager of the branch swiped my card and said the amount was not authorized but then the said amount went off my bank account and I got an In-Contact saying it had been debited. She insisted that it had not an said that I should try again, to which I asked what happens if it double debits my account? She then proceeded to say I must wait (in a very dismissive manner) and also threw my card at me when I said to her that I will rather wait.<br> <br> To date, African Bank, more especially an agent by the name of Sandile, has been calling at odd hours, saying that I have failed to pay, yet the said amount went off my account and did not reflect at a later date, meaning it did go off. Sandile even went to the length to tell me that I am lying and that I did not go to the branch to pay, yet I have the slip to prove I did indeed go to the branch that day. I do not appreciate this!<br> <br> I would like somebody to please look into this as I am tired of being raided my call center agents at odd hours of the day. The R300 went off my account never to be seen by me again and yet I am told that the branch did not receive it.