Item: African Bank
Rating: 1
Author: TT T

TT

TT T's updateReviewer Update

13 Nov 2019, 08:11

You guys said after logging a query I will receive an sms, I guess that was not done yesterday since I did not receive anything right? what else do you want me to do or say.

TT

TT T's update13 Nov 2019, 08:11

Reviewer Update

You guys said after logging a query I will receive an sms, I guess that was not done yesterday since I did not receive anything right? what else do you want me to do or say.

TT

TT T's updateReviewer Update

13 Nov 2019, 09:24

So every month you debit this account, but when you have to refund into the same account a bank statement is not enough it has to be stamped? Why dont you ask for a stamped bank statement before you debit the account, you guys are clowns.

TT

TT T's update13 Nov 2019, 09:24

Reviewer Update

So every month you debit this account, but when you have to refund into the same account a bank statement is not enough it has to be stamped? Why dont you ask for a stamped bank statement before you debit the account, you guys are clowns.

African Bank's replyOfficial

13 Nov 2019, 09:28

Good day Thabiso

Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support team

***

African Bank's reply13 Nov 2019, 09:28

Official

Good day Thabiso

Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support team

***

African Bank's replyOfficial

13 Nov 2019, 09:30

Good day Thabiso

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support team

***

African Bank's reply13 Nov 2019, 09:30

Official

Good day Thabiso

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support team

***

TT

TT T's updateReviewer Update

13 Nov 2019, 09:31

no you are not giving it any attention you are giving it problems so you can find a way not to refund, please explain to me this " every month you debit this account, but when you have to refund into the same account a bank statement is not enough it has to be stamped? Why dont you ask for a stamped bank statement before you debit the account"

TT

TT T's update13 Nov 2019, 09:31

Reviewer Update

no you are not giving it any attention you are giving it problems so you can find a way not to refund, please explain to me this " every month you debit this account, but when you have to refund into the same account a bank statement is not enough it has to be stamped? Why dont you ask for a stamped bank statement before you debit the account"

African Bank's replyOfficial

14 Nov 2019, 08:16

Good day

Thanks for giving us a chance to make things right.

Kindly note that refund has been processed to your bank account.

If you need anything else, we're only a phone call away.

Your African Bank Support team

African Bank's reply14 Nov 2019, 08:16

Official

Good day

Thanks for giving us a chance to make things right.

Kindly note that refund has been processed to your bank account.

If you need anything else, we're only a phone call away.

Your African Bank Support team

Appalling to say the least.