Appalling Service

I am deeply disappointed in the service that I received from African Bank. I have been requesting for money from my Investment which I had set up. I first requested to cancel it as the investment wasn’t beneficial. After cancelling I was informed that I’ll receive the balance after 40 days, this was on the 3rd of December. After the 40 days had passed, I called them to follow up and was told that I’ll receive the balance on the 8th of January . I then request the money again on the 9th of January after not receiving it and that’s when I was advised that I’ll get it after 7 working days. 7 days passed and I still did not receive the money. I then called to follow up and the agent didn’t sound sure of what she was saying. She told me that there’s a payment that needs to be cleared. I feel that I was not given a clear explanation so a complaint was logged. I have since then not received any feedback from anyone.