Appalling service!!

You are holding more than R16 000 hostage!! I want it now!! As I write this review I am in tears and just plain heartbroken. I don't understand how you can continue to debit someone for someone else's account. You have R16 000 of our money and we don't have an account with your company. We have queried with you for over a month and were promised a refund of R9000 2 weeks ago but we have not received the money yet you debit R6000+ today and I just don't understand why. Your staff at Maponya Mall are treating this as nothing apologizing every day but no action. I get that we are young and black and probably you don't give a **** but this is our money which we have worked hard for. Tomorrow is our son's birthday party in Durban at we need to use that money and you have made things impossible to do. How can we do anything without R16 000. I want your CEO's email address and contact number. I will not await another money. We couldn't even pay rent last month due to your **** or pay our bills or buy food for that matter. We have done all that you have asked us to do but instead of giving us money that is rightfully ours , you take more and still have excuses. Had we been white, you would have been calling us " madam" "sir" and given us our money but no, here we are.

We want our money and compensation for the **** you have put through.

We will be opening a case of ***** against the company.

ID number: ********** 531081

Official business reply Hi Nelly

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

5 Oct 2018, 12:56 4 days ago

5 Oct 2018, 19:08 4 days ago nelly-sapo: You need to call me back. I am even unable to check into the hotel I booked because you guys took all the money I had and the hotel is not paid for!

8 Oct 2018, 8:45 a day ago nelly-sapo: I need to pay for my flight or bus and hotel...I can't f***** do that cause you have all my money!! You guys call once and can't get ahold of the me and NEVER F*CK*N TRY AGAIN! I need MY MONEY!

8 Oct 2018, 8:50 a day ago nelly-sapo: privately CALL ME ON ********** 020 OR ********** 042 NOW!!

Official business reply Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support team

***

8 Oct 2018, 10:44 a day ago

9 Oct 2018, 9:05 a few seconds ago nelly-sapo: I am stranded in Durban and can no longer pay for my hotel. Check out is at 11:00 at which I need to be on a flight to Johannesburg which I have not booked because you have all of my money. Sylvester is slower than a snail. I am not happy with the way my query is being handled. I have asked for a manager, the CEO to be exact but no one helps with that request.