NB
Nolonwabo B

1 reviews | Active since Jun 2013

28 Nov 2017, 15:33

Appalling Service

African Banks consultant Surname Thwala took the wrong instructions from me resulting in a debit order that wrong date. From there it's been absolute hell with further consultants including the supervisor Ms. Maharaj sending me from pillar to post with no results. I've had to drive to their offices achieving half the refund and am now going there again. No consideration for my time, my airtime and money spent for an error that they are responsible for.

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Replies (2)
African Bank
African Bank's reply28 Nov 2017, 16:48
Official

Dear Ms Biyongo

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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African Bank
African Bank's reply01 Dec 2017, 10:41
Official

Dear Ms Biyongo

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
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