1 reviews | Active since Apr 2022
Appalling Client Service Received
I am truly disappointed with the service received from them. I app**** for a new service with them, after numerous call and trying to get the application going, my application was submitted incorrectly and stated that I need to supply them with proof of Credit Life Cover - after I stated it needed to be with them, included in the package.
After numerous calls again and finalizing the application and the offer, sending the required documents, I followed up on the progress and accepted a Debi check, they informed me, they are waiting on my credit life documents. After I told them, I stated it must be included, they said the consultant did not load it as requested. They told me I cannot speak to a Manager to get it sorted, and I need to wait 7 business days for the complaints department to assist me.
This was done, for me to be able to pay for my studies, and now with the delay, I will miss my 1st Semester, which delays everything for me.
I truly believe this is not acceptable service, and not TCF. For a Financial Service Provider to treat a client like this is appalling.
He still has not called me back. Its 4 o clock on a Friday afternoon.
Yet more disappointment. But they will call you for more business.
Maybe I need to move away and support a new bank.
He still has not called me back. Its 4 o clock on a Friday afternoon.
Yet more disappointment. But they will call you for more business.
Maybe I need to move away and support a new bank.
When I called in I was informed everything is fixed, and credit life will be included from African Banks side, when getting to the sales department they state I need to provide the proof. It is like no one knows what is going on in their respective departments.
I am kindly requesting that all recordings from the initial application be sent to me, as I am now lodging a full complaint with the Ombud for the level of service received as well as the misconduct.
When I called in I was informed everything is fixed, and credit life will be included from African Banks side, when getting to the sales department they state I need to provide the proof. It is like no one knows what is going on in their respective departments.
I am kindly requesting that all recordings from the initial application be sent to me, as I am now lodging a full complaint with the Ombud for the level of service received as well as the misconduct.