ZT
Zandisile T
1 reviews | Active since Feb 2021
18 Oct 2023, 09:45
Appalling African Bank service
Had a loan application with African Bank that is still pending since the 11th October 2023 only to be told today (18/10/2023) that they are encountering system challenges. To make matters worse their local branch in Mount Frere is closed due to electrical fault. One is left in limbo in his time of need. How appalling
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Replies (10)ZT
Zandisile T's updateReviewer Update
18 Oct 2023, 10:25It is quite pathetic to receive an sms stating that they have started credit application a week later (Account_Reference ***)
ZT
Zandisile T's update18 Oct 2023, 10:25
Reviewer Update
It is quite pathetic to receive an sms stating that they have started credit application a week later (Account_Reference ***)
African Bank's replyOfficial
18 Oct 2023, 11:57Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply18 Oct 2023, 11:57
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
ZT
Zandisile T's updateReviewer Update
18 Oct 2023, 13:00No one picks up the number you have provided and even the one that just called me was starting the application afresh and got cut off which then further confirms how pathetic your systems are. The application was made on the 11th October 2023 with Account_Reference No.***
ZT
Zandisile T's update18 Oct 2023, 13:00
Reviewer Update
No one picks up the number you have provided and even the one that just called me was starting the application afresh and got cut off which then further confirms how pathetic your systems are. The application was made on the 11th October 2023 with Account_Reference No.***
African Bank's replyOfficial
18 Oct 2023, 14:58Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply18 Oct 2023, 14:58
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
19 Oct 2023, 10:38Thanks for speaking up and calling us out. Kindly note that there are no salary deposits for the required months for July, August and September on the attached statement. Please send us the statement that reflect all three salary deposit for further assistance.
African Bank's reply19 Oct 2023, 10:38
Official
Thanks for speaking up and calling us out. Kindly note that there are no salary deposits for the required months for July, August and September on the attached statement. Please send us the statement that reflect all three salary deposit for further assistance.
ZT
Zandisile T's updateReviewer Update
19 Oct 2023, 11:19Kindly check the ones recently emailed.
ZT
Zandisile T's update19 Oct 2023, 11:19
Reviewer Update
Kindly check the ones recently emailed.
African Bank's replyOfficial
19 Oct 2023, 11:39Thanks for speaking up and calling us out. Documents received and escalated.
African Bank's reply19 Oct 2023, 11:39
Official
Thanks for speaking up and calling us out. Documents received and escalated.
ZT
Zandisile T's updateReviewer Update
19 Oct 2023, 12:44I must say that it still baffles me that I walked into your branch and my documents were checked, scanned and escalated. No one both from the branch and even the head office bothered himself/herself with liaising me regarding the deemed insufficient documents from the 13th down to the 18th of October 2023. That to me still remains a blemish
ZT
Zandisile T's update19 Oct 2023, 12:44
Reviewer Update
I must say that it still baffles me that I walked into your branch and my documents were checked, scanned and escalated. No one both from the branch and even the head office bothered himself/herself with liaising me regarding the deemed insufficient documents from the 13th down to the 18th of October 2023. That to me still remains a blemish
African Bank's replyOfficial
19 Oct 2023, 14:50Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply19 Oct 2023, 14:50
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
20 Oct 2023, 12:43Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply20 Oct 2023, 12:43
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***