App not working.

The African Bank app is useless to say the least. You complain on the app store, they tell you to email their newabapp email, you don't get a response and have to take time and do transactions at the bank. What is the point of having an app then if you still need to waste money going to the branch? Get your IT department to rather create links which can have us delete and restart the app registration because clearly all our usernames and passwords are incorrect (according to app reviews). Fix the damn bug, this is why people are flocking to banks such as Capitec. It's because of such inconveniences. I am one of the people that live furthest from my nearest branch, I honestly cannot afford the back and forth on matters such as this.