HT
Hilda T
1 reviews | Active since Dec 2017
14 May 2025, 16:21
App**** for a loan on the 3rd May
App**** for a loan on the 3rd May. Send everything requested and was told on the 5th its now gone for review on affordability and will be 12 hours, next day got another message still busy and bear with them. That was the last communication from them. Thursday the 7th the call centre checked and said it was in review and cut the call. Nothing outstanding. Phoned them again yesterday and was told to now speak to the debt counselling dept as they require document. Once again no answer at the number told to email and call cut. Emailed everything once again just to be told I have no outstanding accounts with them. Needless to say application still in review with no answers. Seems that nobody knows whats going on or can give you a straight answer. Why delay for over a week? If you not going to do the loan say no and move on
Helpful (0)
Replies (8)0
Replies (8)
African Bank's replyOfficial
14 May 2025, 16:54Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply14 May 2025, 16:54
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
HT
Hilda T's updateReviewer Update
16 May 2025, 06:56Good morning
Spoke to your offices yesterday and explained once again. The man said he got the clearance certificate and will send it on with a note that I had NO accounts by you since 2014 and not under debt review. So again nothing further and again this morning was asked for the same documents. My loan has not gone any further and seems yo be useless talking to you also
Spoke to your offices yesterday and explained once again. The man said he got the clearance certificate and will send it on with a note that I had NO accounts by you since 2014 and not under debt review. So again nothing further and again this morning was asked for the same documents. My loan has not gone any further and seems yo be useless talking to you also
HT
Hilda T's update16 May 2025, 06:56
Reviewer Update
Good morning
Spoke to your offices yesterday and explained once again. The man said he got the clearance certificate and will send it on with a note that I had NO accounts by you since 2014 and not under debt review. So again nothing further and again this morning was asked for the same documents. My loan has not gone any further and seems yo be useless talking to you also
Spoke to your offices yesterday and explained once again. The man said he got the clearance certificate and will send it on with a note that I had NO accounts by you since 2014 and not under debt review. So again nothing further and again this morning was asked for the same documents. My loan has not gone any further and seems yo be useless talking to you also
HT
Hilda T's updateReviewer Update
16 May 2025, 10:13Well Im back to square one in any.case afyer once again sending the documents and talking to 3 different people once again back to your debt councelling departement, were I was on Tuesday amd wait again 24 hours or long after your debt department already said my accounts all paid up and emailed me as such. All in a circle without end over and over the same things and wasting my time.
HT
Hilda T's update16 May 2025, 10:13
Reviewer Update
Well Im back to square one in any.case afyer once again sending the documents and talking to 3 different people once again back to your debt councelling departement, were I was on Tuesday amd wait again 24 hours or long after your debt department already said my accounts all paid up and emailed me as such. All in a circle without end over and over the same things and wasting my time.
African Bank's replyOfficial
16 May 2025, 10:22We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. Please reply yes to the SMS send to your phone so that we can assist you further.
African Bank's reply16 May 2025, 10:22
Official
We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. Please reply yes to the SMS send to your phone so that we can assist you further.
HT
Hilda T's updateReviewer Update
16 May 2025, 10:28Already did when you send it snd nothing
HT
Hilda T's update16 May 2025, 10:28
Reviewer Update
Already did when you send it snd nothing
African Bank's replyOfficial
16 May 2025, 10:39Thanks for speaking up and calling us out. We're giving your concern our full attention, I have escalated your query to the relevant team and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply16 May 2025, 10:39
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention, I have escalated your query to the relevant team and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
HT
Hilda T's updateReviewer Update
16 May 2025, 10:44Your SMS just said query resolved? So whats that mean?
HT
Hilda T's update16 May 2025, 10:44
Reviewer Update
Your SMS just said query resolved? So whats that mean?
African Bank's replyOfficial
16 May 2025, 11:01Hi Hilda, the SMS you have received with ref *** is for Hello Peter acknowledgement. Once query escalated to the relevant department we close it. I will get back to you shortly once I have received a feedback on our escalation.
African Bank's reply16 May 2025, 11:01
Official
Hi Hilda, the SMS you have received with ref *** is for Hello Peter acknowledgement. Once query escalated to the relevant department we close it. I will get back to you shortly once I have received a feedback on our escalation.