JK
Jason K

1 reviews | Active since Feb 2012

26 Sept 2016, 12:58

Anthony Richards Attorney Consultant Daily Harassment

<p>Good Day,</p> <p> I am getting harassed on a daily basis by this call centre agent regarding my African bank account.I have made prior arrangements with African Bank and even went into the branch seeing that I could not get assistance from the call centre itself.I have again contacted African Bank via the legal department and have made the necessary payment arrangement to pay my outstanding accounts.The consultant took everything down on your system and I even received sms stating my payment arrangement from the 1st of the month.This Ms Abrahams from Anthony Richards and Attorneys keep on harassing me shouting and raising her voice after numerous times that I have told her I made arrangements with African Bank and I don’t owe ARA any monies but African Bank.I cannot stress enough how rude and abrupt this woman is when calling me daily.It is ********* business behaviour and this Ms Abrahams just don’t stop with her foul unprofessional way of speaking to me.I am not going to tolerate such behaviour and would request that you as African Bank stop them from harassing me as a matter of urgency. I have never ever dealt with such inhumane behaviour and I will honour my payment arrangement with African Bank as as promised.</p> <p> I await your response on this matter.</p> <p> </p>

0
Replies (2)
African Bank
African Bank's reply26 Sept 2016, 14:59
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

***

JK
Jason K's update27 Sept 2016, 11:45
Reviewer Update

I never received any calls yesterday and i called in and again they couldnt assist me....nor help me with Anthony Richards that keeps on harrassing me as im sending this message to you.

I am highly frustrated and annoyed with this.