Answer my emails!

Good morning,

This email is with reference to a call that i made to your company on the 27th of October 2023 and i am yet to receive any call or feedback as to how my complaint is being resolved.

My concern is: I had a 12 month loan with African Bank, which in my mind and if my maths serves me correctly should have ended in September, yet my account is still being debited and interest is still being charged on a loan account which is meant to be closed.

3 months prior to me paying up the account, i received calls stating my account was in arrears, which if you go back, not a payment was missed, which your consultants agreed with me on.

In August, i got another one of these calls saying my account was in arrears and again i went through the exercise of going back on my bank and asking if a payment was missed, which it wasn't. The consultant i spoke to advise i only have September to pay and that it would be less that my original installment (i received an SMS confirming this) and that i would receive a paid up letter.

Instead, i receive a notification that my bank account was debited yet again, I called into the call centre and the consultant again told me my account was in arrears, went thru the sme exercise and it wasn't, at the time of my call, my loan account was actually sitting in a credit of R79 (i could be mistaken) and this too was confirmed by the consultant and she said African Bank would be paying me the money back, only for me to look now and my account is in arrears again.

I NEED THIS SORTED NOW!